CEX® Phishing & Login FAQ — Stay Safe Online

Understanding Phishing Attempts

Phishing scams attempt to trick you into revealing login credentials through fake emails, messages, or websites. Always verify URLs carefully and avoid clicking links from unknown sources. Remember, official CEX® communication will never ask for passwords via email.

Spotting Fake Websites

Check for HTTPS and the correct domain name. Fake sites often use misspelled URLs or slight variations. Use bookmarks to navigate to the official site instead of searching via email links.

Common Login FAQ

• Q: I forgot my password.
  A: Use the official password recovery process, avoid third-party tools.
• Q: 2FA codes not working.
  A: Check device time settings, resync authenticator apps, and use backup codes if needed.
• Q: Suspicious login detected.
  A: Revoke sessions, change your password, and report to official support immediately.

Protecting Your Account

Use strong, unique passwords, enable MFA, and regularly review active sessions. Avoid sharing credentials and beware of unsolicited requests for account details.

Reporting Suspicious Activity

Report any phishing or unusual login attempts directly to CEX® support. Quick reporting helps prevent scams from spreading and protects your account.